Cancellation/Amendment Policy
1. LAGOON & CONVENTION
If the reservation is cancelled/amended before 7 days of the date of arrival, there will be no retention.
Within 03 – 07 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 24 – 48 hours of the date of arrival, 75% of the 1st-night stay will be charged as retention.
If cancelled on the day of arrival entire amount for the stay will be charged as retention.
Group Booking / RESIDENTIAL WEDDING
If the reservation is cancelled/amended before 30 days of the date of arrival, there will be no retention.
Within 15 – 30 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 07 – 15 days of the date of arrival, 75% of the 1st-night stay will be charged as retention.
Less than 7 days from the date of arrival, the entire amount for the stay will be charged as retention.
2. ROURKELA
If the reservation is cancelled/amended before 7 days of the date of arrival, there will be no retention.
Within 03 – 07 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 24 – 48 hours of the date of arrival, 75% of the 1st-night stay will be charged as retention.
If cancelled on the day of arrival entire amount for the stay will be charged as retention.
Group Booking / RESIDENTIAL WEDDING
If the reservation is cancelled/amended before 30 days of the date of arrival, there will be no retention.
Within 15 – 30 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 07 – 15 days of the date of arrival, 75% of the 1st-night stay will be charged as retention.
Less than 7 days from the date of arrival, the entire amount for the stay will be charged as retention.
3. GOPALPUR
If the reservation of rooms is cancelled before 15 days of the date of arrival, there will be no retention charges.
Within 7 to 15 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 3 to 7 days of the date of arrival, 75% of the 1st-night stay will be charged as retention
Within 24 to 48 hours of the time of arrival, 100% of the 1st-night stay will be charged as retention.
If cancelled on the day of arrival, the entire amount for the stay will be charged as retention.
A banking administration fee of no more than 5% of the refund value will be charged against all processed refunds.
Group Booking / RESIDENTIAL WEDDING
If the reservation is cancelled/amended before 30 days of the date of arrival, there will be no retention.
Within 15 – 30 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 07 – 15 days of the date of arrival, 75% of the 1st-night stay will be charged as retention.
Less than 7 days from the date of arrival, the entire amount for the stay will be charged as retention.
4. HERITAGE & WAVES
If the reservation of rooms is cancelled before 15 days of the date of arrival, there will be no retention charges.
Within 7 to 15 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 3 to 7 days of the date of arrival, 75% of the 1st-night stay will be charged as retention.
Within 24 to 48 hours of the time of arrival, 100% of the 1st-night stay will be charged as retention.
If cancelled on the day of arrival, the entire amount for the stay will be charged as retention.
A banking administration fee of no more than 5% of the refund value will be charged against all processed refunds.
Group Booking / RESIDENTIAL WEDDING
If the reservation is cancelled/amended before 30 days of the date of arrival, there will be no retention.
Within 15 – 30 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 07 – 15 days of the date of arrival, 75% of the 1st-night stay will be charged as retention.
Less than 7 days from the date of arrival, the entire amount for the stay will be charged as retention.
5. GANGTOK
If the reservation is cancelled/amended before 21 days of the date of arrival, there will be no retention.
Within 15 – 21 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 07 – 15 days of the date of arrival, 100% of the 1st-night stay will be charged as retention
Any cancellation less than 7 days entire stay would be charged as retention.
Group Booking / RESIDENTIAL WEDDING
If the reservation is cancelled/amended before 30 days of the date of arrival, there will be no retention.
Within 15 – 30 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 07 – 15 days of the date of arrival, 75% of the 1st-night stay will be charged as retention.
Less than 7 days from the date of arrival, the entire amount for the stay will be charged as retention.
6. DARJEELING
If the reservation is cancelled/amended before 21 days of the date of arrival, there will be no retention.
Within 15 – 21 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 07 – 15 days of the date of arrival, 100% of the 1st-night stay will be charged as retention
Any cancellation less than 7 days entire stay would be charged as retention.
Group Booking / RESIDENTIAL WEDDING
If the reservation is cancelled/amended before 30 days of the date of arrival, there will be no retention.
Within 15 – 30 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 07 – 15 days of the date of arrival, 75% of the 1st-night stay will be charged as retention.
Less than 7 days from the date of arrival, the entire amount for the stay will be charged as retention.
7. KALIMPONG
If the reservation is cancelled/amended before 21 days of the date of arrival, there will be no retention.
Within 15 – 21 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 07 – 15 days of the date of arrival, 100% of the 1st-night stay will be charged as retention
Any cancellation less than 7 days entire stay would be charged as retention.
Group Booking / RESIDENTIAL WEDDING
If the reservation is cancelled/amended before 30 days of the date of arrival, there will be no retention.
Within 15 – 30 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 07 – 15 days of the date of arrival, 75% of the 1st-night stay will be charged as retention.
Less than 7 days from the date of arrival, the entire amount for the stay will be charged as retention.
8. RAIPUR
If the reservation is cancelled/amended before 7 days of the date of arrival, there will be no retention.
Within 03 – 07 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 24 – 48 hours of the date of arrival, 75% of the 1st-night stay will be charged as retention.
If cancelled on the day of arrival entire amount for the stay will be charged as retention.
Group Booking / RESIDENTIAL WEDDING
If the reservation is cancelled/amended before 30 days of the date of arrival, there will be no retention.
Within 15 – 30 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 07 – 15 days of the date of arrival, 75% of the 1st-night stay will be charged as retention.
Less than 7 days from the date of arrival, the entire amount for the stay will be charged as retention.
9. SILIGURI
If the reservation is cancelled/amended before 7 days of the date of arrival, there will be no retention.
Within 03 – 07 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 24 – 48 hours of the date of arrival, 75% of the 1st-night stay will be charged as retention.
If cancelled on the day of arrival entire amount for the stay will be charged as retention.
Group Booking / RESIDENTIAL WEDDING
If the reservation is cancelled/amended before 30 days of the date of arrival, there will be no retention.
Within 15 – 30 days of the date of arrival, 50% of the 1st-night stay will be charged as retention.
Within 07 – 15 days of the date of arrival, 75% of the 1st-night stay will be charged as retention.
Less than 7 days from the date of arrival, the entire amount for the stay will be charged as retention.